Kidorly care
Policies
A clear summary of how we handle your data, order, delivery, and after-sales support.
Privacy Policy
- We collect only what is needed to fulfil and support your order: name, phone number, governorate, city, and delivery address or hotel details.
- Your data is used for order confirmation, delivery, and after-sales support. We do not sell it or share it with third parties for advertising.
- Vodafone Cash and InstaPay transactions are handled by their providers; Kidorly does not store payment passwords or account credentials.
Terms & Conditions
- Products, prices, and promotions are subject to availability. Your final total is shown in Egyptian Pounds before you place the order.
- Our team reviews and confirms orders through WhatsApp. An order is final only after confirmation and an availability check.
- We aim to show accurate product details and images; minor colour differences may occur because of screens or manufacturer updates.
Shipping & Delivery
- We deliver across Egypt. The applicable shipping fee is shown clearly in your order summary before submission.
- Delivery time depends on your location and product availability and is confirmed with you through WhatsApp.
- For hotel delivery, please confirm that reception accepts parcels and enter the guest and booking details accurately.
Exchanges & Returns
- Contact us promptly if an item arrives damaged or differs from your order, and keep the packaging with clear photos of the condition.
- Exchange or return eligibility depends on the product condition, type, and manufacturer guidance. We will explain the available options before proceeding.
- Do not use the product or remove its accessories if you intend to request an exchange or return.